An omni-channel IT solution.
Sapera is an omni-channel IT solution created specifically for retail stores. But what does the term “omni-channel” actually entail, and what benefits are gained by choosing such a solution? Can one do without an omni-channel system in a digitized world? And how does Sapera differ from other comparable omni-channel solutions?
An omni-channel solution for improved customer experience and efficient business administration.
Sapera enhances and optimizes the customer experience.
“Omni-channel” refers to a strategy aimed at creating a seamless and integrated shopping experience across multiple channels. This means that customers can have a consistent experience whether they are shopping in physical stores, on online platforms, or engaging with the store’s service center.
By choosing an omni-channel system like Sapera, retail stores have the opportunity to provide a consistent experience across all touchpoints in the customer’s buying journey and post-purchase.
Sapera is an omni-channel system that includes a solution with modules for various departments such as inventory, accounting, sales, procurement, service, physical stores, and online shops, along with associated hardware such as cash terminals and smartphones. This integrated approach provides both an enhanced customer experience and significantly facilitates business administration. Retailers can benefit from comprehensive data insights, better management of workflows, and a more efficient utilization of resources, resulting in increased productivity and profitability for their business.
An excellent customer experience.
By creating a consistent brand experience across channels and providing customers access to the same product information, prices, and offers, coherence and trust are established.
Through efficient and user-friendly administration of customer data and purchase information, employees in physical stores, workshops, as well as sales and marketing departments also have the opportunity to deliver an excellent customer experience. This is achieved by offering relevant loyalty programs, discounts, and cost management in connection with the replacement or repair of products.
Sapera streamlines internal business processes.
In addition to improving the customer experience, an omni-channel IT system such as Sapera also makes it significantly easier for retailers to manage their business. Our omni-channel solution provides retailers access to a comprehensive amount of customer data as well as integrated and synchronized workflows across different store locations and business departments such as service centers, physical and online stores, inventory, and finance.
The different modules (finance module, order module, inventory management module, POS module, and app) along with the associated hardware (terminals and specialized smartphones) enable the digitization and automation of work processes. This allows various teams and employees to collaborate efficiently, avoiding manual workflows and paperwork.
Digitization and automation in the business
In addition to improving the customer experience, an omni-channel IT system like Sapera also significantly simplifies business administration for retailers. Our omni-channel solution provides retailers access to a comprehensive amount of customer data as well as integrated and synchronized workflows across different store locations and business departments, such as service centers, physical and online stores, inventory, and finance.
I our world, an omni-channel solution means a centralized system with different modules and hardware, allowing the company’s work to be centralized in an IT system where information, data, tasks, financial transactions, inventory, prices, product details, workshop information, sales, and orders in both physical and online stores are recorded and synchronized in one place.
This integration and centralization of business processes mean that retailers avoid the hassle of paperwork and time-consuming manual processes. By minimizing the administrative burden, they also reduce the risk of errors.
With an omni-channel system, there’s no longer a need to manage separate systems or perform manual tasks for each department or store location. Instead, retailers can benefit from a single platform that integrates and automates their business processes, saving time and resources and reducing costs.
Can one do without an omni-channel system in a digitized world?
In a digitized world, it is challenging to do without an omni-channel system. Today, customers expect a seamless experience where they can switch between channels without losing their shopping cart and preferences. They also anticipate that stores are aware of their purchase history and can provide support after the purchase if needed. By investing in an omni-channel system like Sapera, retail stores can meet these expectations and ensure an excellent shopping and service experience that aligns with current trends.
How does Sapera differ from other comparable omni-channel solutions?
Sapera differs from other comparable omni-channel solutions in several ways.
Reliability and impressive functionality.
Firstly, Sapera is known for its reliability and impressive functionality. It is capable of handling large volumes of data and managing the entire business in one system.
All Sapera modules work seamlessly together, digitizing and automating the administrative work of the business. There are no other IT solutions on the market that can manage and synchronize workflows as efficiently and reliably as Sapera.
For instance, many comparable omni-channel solutions do not include an accounting program, and businesses may need to pay extra for a separate accounting system and have it integrated with other departments (if possible at all). Sapera’s finance module is an advanced accounting system that can be customized according to the accountant’s preferences and the business workflow, with a seamless integration with other modules in the Sapera system. The system is also on its way to becoming a publicly approved digital accounting system in accordance with the new accounting law.
Industry-specific solutions tailored to individual needs
Sapera is unique because it can be customized for individual industries and stores. Whether it’s the sale of goods or the management of complex workflows such as repairs or product assembly, Sapera can be tailored to specific needs. This makes Sapera the ideal choice for businesses that need to manage various workflows beyond just sales.
Scalability and flexibility
In comparison to other omni-channel solutions, Sapera also stands out with its scalability and flexibility. The solution can grow and expand alongside your business, ensuring that you always have the necessary functionality to support your growth. While we recommend purchasing all the necessary Sapera modules for your business, it is also possible to buy micro-services/individual modules (such as the POS module or POS + inventory module) and integrate other external systems with Sapera.
In summary, Sapera is a premium omni-channel solution tailored for retail stores. It enhances the customer experience, and its unique stability and adaptability make it an exceptionally attractive choice.
Choose Sapera for an omni-channel solution that can deliver an integrated shopping and service experience, perfectly fit your retail business, and streamline internal business processes.
